Refund Policy

1. Scope

This policy applies to every product sold on yogaforbeginners.co.za. All of our products are digital downloads: PDF guides and programmes delivered by email. Nothing is physically shipped, so there is nothing to return.

2. When we will refund you in full

We will refund you the full amount you paid, no questions asked, in any of these situations:

• Your guide never arrived. If the download email does not reach you and we cannot get a working link to you, you get your money back.
• The file is faulty. If the PDF is corrupt, incomplete, or will not open, and we cannot supply a working replacement, you get your money back.
• You were charged twice. If a technical fault causes a duplicate order for the same product, we refund the duplicate in full.
• You bought the wrong product. If you meant to buy a different guide and you have not yet downloaded the one you bought, we will either swap it or refund it, your choice.
• You changed your mind before downloading. If you have not opened your download link, you may cancel within 7 days of purchase for a full refund. See section 3.

3. Cooling-off and downloaded files

Under section 44 of the Electronic Communications and Transactions Act, consumers generally have a seven-day cooling-off period on goods bought online. That right does not extend to digital content once it has been downloaded, because the product has by then been delivered in full and cannot be returned.

So, in practice: if you have not yet used your download link, you can cancel within 7 days and we will refund you in full. Once you have downloaded a guide, a change of mind is no longer refundable, but everything in section 2 above still applies, and so does section 4.

4. If the guide is not what we said it was

Your rights under the Consumer Protection Act 68 of 2008 are not affected by this policy. If a guide is materially different from how we described it on this website, tell us. We will look at it properly, and if we got it wrong we will refund you, whether or not you have already downloaded it.

5. What we do not refund

To be straight with you, these are the cases where we will normally say no:

• You downloaded the guide, read it, and simply decided you would rather not have bought it.
• You have not started practising, or have not seen the results you hoped for. These are educational guides, not a guaranteed outcome.
• Your device, software or PDF reader cannot open a file that is confirmed working elsewhere, though do contact us, because we will always try to help you get it open first.
• You bought a bundle and only want to keep part of it. Bundles are refunded as a whole, on the terms above.

6. How to request a refund

Email domcatto@gmail.com with:

• the email address you used at checkout;
• the name of the product; and
• a short note on what went wrong.

You do not need an order number, but if you have the Payfast payment reference from your confirmation email, it makes things faster.

7. How long it takes

We reply

Within 2 business days of your email.

We process the refund

Within 5 business days of approving it.

The money reaches you

Usually 3 to 10 business days after that, depending on your bank. Refunds are made through Payfast by Network (Pty) Ltd back to the original payment method. We cannot pay a refund to a different card or account.

Refunds are made in ZAR for the amount you originally paid. If your bank applied a currency conversion or a transaction fee, that portion is outside our control.

8. Access after a refund

When we refund a purchase, the licence granted in our Terms & Conditions ends. Your download link is deactivated, and we ask that you delete any copies you have already saved.

9. If you are not happy with our decision

Tell us. Reply to our email and ask for it to be looked at again: Dominique Catto reviews these personally. You also retain your rights under South African consumer law, including the right to refer a complaint to the National Consumer Commission.